Have you called them and told them that the computer is still not fixed?
I'll probably reply to the support ticket once I'm capable of doing it without involving expletives.
I'm wondering if there is a hardware issue. I have a feeling that they reformated the drive and re-installed windows.
They did - the hard drive was wiped.
If it is a hardware issue then that should be replaced, esp if it is under warentee.
Of course it should be... but then again, of course it already should have been. The problem is shipping it back to them at my cost and waiting even longer.
To give them the benefit of the doubt, they could have reformated/reinstalled/tested then re-installed so that you could do the nifty stuff like enter the Admin pw. *shrug*
Nope - the first thing the computer wanted to do when I turned it on was install a driver, which was promptly followed by a reboot request. If the technicians actually tested the system (reformatting the drive again afterward), they would have caught the problem then, just like I did.
Re: well....
I'll probably reply to the support ticket once I'm capable of doing it without involving expletives.
I'm wondering if there is a hardware issue. I have a feeling that they reformated the drive and re-installed windows.
They did - the hard drive was wiped.
If it is a hardware issue then that should be replaced, esp if it is under warentee.
Of course it should be... but then again, of course it already should have been. The problem is shipping it back to them at my cost and waiting even longer.
To give them the benefit of the doubt, they could have reformated/reinstalled/tested then re-installed so that you could do the nifty stuff like enter the Admin pw. *shrug*
Nope - the first thing the computer wanted to do when I turned it on was install a driver, which was promptly followed by a reboot request. If the technicians actually tested the system (reformatting the drive again afterward), they would have caught the problem then, just like I did.
- ZM